FAQ's
Returns & Warranty
What is your return policy?
- Returns Within 90 Days: Not satisfied? Return your sunglasses within 90 days of purchase for a full refund(excluding shipping & handling).
- Returns Within 365 Days: If it’s been more than 90 days but within 365 days, you can return them for store credit equal to the purchase price (excluding shipping & handling).
How long does it take to process my return or exchange?
- Returns are processed within 2 business days after we receive them.
- Refunds typically take up to 7 business days to reflect in your account.
For exchanges, store credit is applied immediately after completing the return online.
Order Status, Shipping & Payment
Below are some of are common questions about orders
How do I track my order?
Once your order ships, you’ll receive a tracking number via email to monitor your delivery status.
Where does my order ship from?
All orders ship from our U.S. fulfillment center for fast and reliable delivery.
How long does shipping take?
- Processing Time: 1-2 business days
- Standard U.S. Shipping: 3-7 business days
- Expedited Shipping: Available at checkout
- International Shipping: 7-21 business days, depending on location and customs
Shipping times may vary due to weather or carrier delays.
Do you offer international shipping?
Yes! We ship worldwide. International shipping rates and delivery times vary. Customers handle any customs duties or taxes.
What payment methods do you accept?
We accept:
- Credit & Debit Cards: Visa, MasterCard, American Express, Discover
- Digital Payments: PayPal, Apple Pay, Google Pay
Care & Maintenance
How do I clean my sunglasses?
Use the included microfiber cloth and a lens-safe cleaner. Avoid harsh chemicals or rough materials.
Are Sundaze sunglasses water-resistant?
Yes! Our sunglasses are water and sweat-resistant, but avoid prolonged saltwater exposure to maintain lens quality.
Wholesale & Bulk Orders
Do you offer wholesale or bulk discounts?
Yes! We provide special pricing for retailers, teams, and organizations.
How do I apply?
Fill out our Wholesale Application Form, and we’ll review it within 2-3 business days.
Can I customize sunglasses with my logo?
Yes! We offer custom branding options for bulk orders.
Who do I contact for wholesale inquiries?
Email us at hello@sundazerays.com or submit an application here.